Privacy Policy

Effective Date: 12/12/2025

River City Candy Company ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us in any way.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Information you voluntarily provide to us, including but not limited to:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party payment processors)

b. Non-Personal Information

Information automatically collected when you visit our website, such as:

IP address
Browser type
Device information
Pages visited and time spent on the site

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders
Communicate with you about your orders or inquiries
Improve our website, products, and services
Send promotional emails or updates (you may opt out at any time)
Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following situations:

With trusted third-party service providers (such as payment processors or email services) solely to operate our business
When required by law or legal process
To protect our rights, property, or safety

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality. You can choose to disable cookies through your browser settings; however, some features of the site may not function properly.

5. Payment Information

All payment transactions are processed through secure third-party payment processors. The Cluster Factory does not store or have access to your full credit or debit card information.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we have about you
Request corrections or updates
Request deletion of your personal information (subject to legal or business requirements)

To exercise these rights, please contact us using the information below.

8. Children’s Privacy

River City Candy Company does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

River City Candy Company
Email: rich.glancey@gmail.com
Phone: 309-798-8968